Terms & Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. FlowerPak Network may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Images found on this site are used as guides only and may not be exactly the same as the final product.

FlowerPak network and its members reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide.

When a florist member receives a flower order from FlowerPak, every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the FlowerPak selection guide.

FlowerPak cannot cancel any order that has already been made up by the supplying florist, even if the florist has not delivered the order. If the cancellation requiest is made before make up, then FlowerPak may be able to cancel the order. However, FlowerPak cannot guarantee that the order can be cancelled.

It is not normally FlowerPak policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a dcision on a case-by-case basis), please contact FlowerPak This e-mail address is being protected from spambots. You need JavaScript enabled to view it so we can determine the best solution to the problem. FlowerPak is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.